11 det — Privacy Policy

11 det (https://11det.app) takes your privacy seriously. This Privacy Policy explains what information 11 det collects about you, how that information is used, and the steps we take to keep it safe.

By using our website or creating an account on 11 det, you are agreeing to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

This privacy policy applies to all services, websites, and mobile applications operated by 11 det. 11 det manages its privacy practices in accordance with international data protection regulations.

11 det collects your information in several ways. The types of data collected and how they are gathered are described in detail below.

Information you provide directly:

• Personal Information: Full name, date of birth, national ID number, or passport number.
• Contact Information: Email address, mobile number, home address.
• Login Details: Username and password (stored in encrypted form).
• Financial Information: Payment method details (bKash, Nagad numbers, etc.) and transaction history.
• Verification Details: Documents and images submitted during the KYC process.

Automatically Collected Data:

• Device Information: IP address, browser type and version, operating system.
• Usage Data: Pages visited, time spent, and games played.
• Location Data: Approximate geographic location (IP-based).
• Cookie & Tracking Data: Session cookies, performance cookies, and more.

11 det uses your information only for specific, legitimate purposes. We never collect more data than necessary, and we never use it for anything unrelated to those purposes.

• Account Management: Your information is used for registration, login, password recovery, and account settings management.
• Service Delivery: Your information is used to process gaming services, deposits, withdrawals, and bonuses.
• Identity Verification: Information submitted during KYC is used to verify your age and identity.
• Ensuring Security: Data is analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Customer Support: Your information is used to resolve support requests and manage communications.
• Personalization: Your data is used to provide personalized game recommendations and offers based on your preferences.
• Legal Obligations: Your information is used to meet regulatory reporting requirements and legal obligations.
• Contact: Your information may be used to send important updates, promotions, and newsletters — with your consent.

11 det shares your personal information only in limited, controlled circumstances. We do not disclose your data outside of the situations listed below.

• Service Provider Partners: Limited data may be shared with payment processors, IT service providers, and gaming software providers — strictly for the purpose of delivering our services.
• Legal Requirements: Information may be disclosed in response to a court order, government investigation, or request from a regulatory authority.
• Fraud Prevention: Data may be shared with relevant authorities to assist in investigations into money laundering or fraud.
• Business Transfer: In the event of a change in ownership of 11 det, your data may be transferred to the new owner — however, this Privacy Policy will remain in effect.

11 det uses cookies and similar technologies to enhance your browsing experience and ensure the platform runs smoothly.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Performance Cookies: Helps identify which parts of the website are used most. These can be turned off.
• Functional Cookies: Used to remember your language and preferences. Disabling these may reduce some functionality.
• Analytical Cookies: Used to analyze user behavior and improve our services. You may opt out of these.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect your login session and certain core features.

11 det protects your data using industry-leading technology and best practices. Our security framework is multi-layered and reviewed on a regular basis.

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
• Two-Factor Authentication (2FA): 2FA is available for added account security.
• Firewall & Intrusion Detection: Active security monitoring is in place at the server and network level.
• Regular Audits: Regular system audits are conducted by third-party security specialists.
• Data Segregation: Data belonging to different users is stored in fully isolated environments.

Under 11 det's Privacy Policy, you have several important rights regarding your personal data. Make sure you are aware of these rights.

• Right to Access: You can request a copy of all personal information 11 det holds about you.
• Right to Rectification: If any of your information is inaccurate, you can request a correction.
• Right to Erasure: You may request deletion of your data in certain circumstances, except where it must be retained for legal reasons.
• Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
• Data Portability: You can request your data in a portable format.
• Right to Object: You may object to certain types of data processing.
• Withdrawal of Consent: You may withdraw any consent you have previously given at any time.

To exercise these rights, contact 11 det Support. We aim to respond within 30 business days.

11 det does not retain data longer than necessary. The retention period for each data type is outlined below.

Once the retention period expires, data is securely deleted or fully anonymized.

11 det strictly prohibits the use of its services by anyone under the age of 18. We take extra precautions to protect the data of minors.

• Age is verified at registration and users under 18 are not permitted to create an account.
• Age is verified through identity document checks as part of the KYC process.
• Any data collected from a minor by mistake is deleted immediately.
• If a parent or guardian believes their child's information has been collected, please contact support immediately.

11 det reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or through a notice on the platform.

• The date of any change will always be noted at the top of this page under the "Last Updated" section.
• For significant changes, we will endeavor to provide 30 days' notice in advance.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions of this policy are available upon request.

For any questions or concerns, please reach out to the 11 det support team. We are always ready to assist you with full transparency.